You need to act urgently if you have received a default notice and/or the lender is threatening legal proceedings. You ought to instantly:

1. Forward a page towards the loan provider asking for a variation of the agreement due to hard­ship (for those who have maybe perhaps not sent one). Should this be extremely hard ring the lending company and have for a variation on the basis of monetaray hardship.
2. Lodge an application in writing or online in EDR, scheme, which will be administered because of the Australian Financial Complaints Authority (AFCA). Its contact information are:

• Ph: 1800 931 678
• E-mail: info@afca.org.au
• Internet: afca.org.au

SIGNIFICANT: The lender cannot commence court procedures against you after you have lodged a written dispute with AFCA before the dispute is set (or AFCA considers it cannot consider carefully your dispute). Read more